![]() Professional Medical is committed to providing you with reliable, dependable service. But in that case, we would let you know the situation and give you that option. Obviously, in those rare cases that the item is on backorder and actually hasn’t shipped yet, you would be able to cancel the order. Customer must accept delivery, and then contact us to set up a return, as per the instructions above. We will send your refund via the original payment method that you used to pay for the item.Īny order that the customer cancels after it has been placed, even if the customer has not received the item yet, is subject to regular return policies. If you would prefer a refund, it will be issued within 30 days after we have received, inspected, and approved the return. If you’d like to get the second item quicker, you may place the order as soon as you request an RMA#.
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